Select the Asset You Want to Withdraw

Withdrawing from Crypto.com means transferring your assets off the platform, but the process varies depending on whether you’re dealing with crypto or fiat currency. The process varies depending on whether you’re dealing with crypto or fiat currency, as each asset type has its own procedures and requirements. Clarify your withdrawal goal to ensure that you follow the correct steps.

Option 1: Withdraw Cryptocurrency to an External Wallet

If you want to move funds to MetaMask, Ledger, or another exchange, follow these steps:

1. Open the Crypto.com App and access your crypto wallet.
2. Select “Transfer” > “Withdraw” > “External Wallet.”
3. Add a new allowlisted wallet address. Enter the address, select the correct blockchain (such as ERC20 or BEP20), and assign a name to the wallet.
4. Complete two-factor authentication (password, verification code, or passkey) for security.
5. Enter the amount and submit your withdrawal request.

Important Notes

• Adding a new withdrawal address initiates a 24-hour security hold.
• The system generates a transaction ID (TxHash) you can use to track your transaction status.

Option 2: Transfer Fiat Currency to Your Bank Account

If you’ve already converted your crypto into fiat (like USD, CAD, or EUR), you can wire funds directly to a verified bank account:

1. Go to the “Fiat Account” or “Fiat Wallet” page in the app.
2. Select the currency you wish to withdraw (e.g., USD), then tap “Withdraw.”
3. Select your linked bank account (you must have completed at least one successful deposit first).
4. Enter the amount and confirm the transaction.
5. Processing typically takes 1–2 business days. Actual timing may vary by region and bank.

Note: Make sure the name on your bank account matches the name on your Crypto.com account, or your funds may be returned or delayed.

Option 3: Withdraw Cash Directly Using the Crypto.com Visa Card

If you have a Crypto.com Visa Card, you can withdraw fiat cash at participating ATMs:

1. Insert your card into the ATM and select “Savings Account” if prompted. ATM options may vary.
2. Enter the amount and your PIN to complete the withdrawal.
3. Additional fees may apply depending on your region and the ATM. Check ATM availability and your card balance in advance.

Note: Use the app to check your withdrawal balance and current fee structure before visiting the ATM to avoid unnecessary charges.

Withdrawal Security Features

Crypto.com implements several security layers to protect your withdrawals, including:

• Allowlisted wallet addresses: New addresses require verification and trigger a 24-hour security hold.
• Two-factor authentication and passkey: Mandatory verification prevents unauthorized access during withdrawals.
• Cold storage: Crypto.com keeps your assets offline, so they are not immediately exposed to online threats, reducing hacking risks.

Crypto.com processes most withdrawals within two to three hours and sends you an email confirmation when your transaction is complete.

Fees & Limits

Withdrawal fees depend on the asset and withdrawal method.

• Crypto withdrawals incur on-chain network fees, which vary by asset and blockchain network.
• Fiat withdrawals are usually free from platform fees, but some banks may apply intermediary charges.
• ATM withdrawals may incur usage fees, depending on your card tier and location.

Check the “Fees & Limits” page in the app for real-time information on all applicable fees.

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Summary

Whether you’re new or experienced, withdrawing from Crypto.com requires you to complete identity verification and address linking, understand the specific rules for your asset and withdrawal method, and enable the necessary security features. Protecting your funds is essential, and withdrawals are a critical part of the investment process. Proper preparation ensures safe and efficient asset liquidation.